The Start-ups in London Libraries programme has now come to an end, as much as we are sad to say it’s over, we couldn’t be more proud of all of the wonderful businesses we’ve seen flourish along the way. Join us as we take a look back and see just how far the project has come.

This pilot programme first launched on 2 May 2019, with a keynote speech from the Deputy Mayor of London for Business, Rajesh Agrawal and a panel discussion chaired by Anne-Marie Imafidon MBE, founder of Stemettes. The aim was to deliver grass roots business support in high streets across ten London boroughs. Over the course of the programme running, we have seen a number of brilliant start-ups find success with help from the bespoke business support, workshops and one-to-one sessions available through Start-ups in London Libraries (SiLL). In less than three years, we have supported 2,369 people to get their business off the ground!

The programme has been funded by the ERDF and has helped to ensure that people from all walks of life can access the right information and support locally. It has also proven the value of being situated in local libraries, as they act as community hubs where people come to get information. SiLL has been able to address some barriers people face in starting a business and has reached underserved communities; with over 71% of our clients identifying as women, 56% from BAME community and 11% identifying as having a disability.

We couldn’t have delivered the project without the wonderful help of our Specialist and Reference Librarians within the BIPC and the SME Champions in the SiLL boroughs. They have the knowledge and access to useful databases and tools such as COBRA, saving aspiring entrepreneurs from wasting their time and money when starting their journey. Our latest report demonstrated that those who receive start-up support from the BIPC are 4 times more likely to succeed in sustaining their business.

We were able to pivot the programme to support businesses across all of London since we went into lockdown by delivering our services online so more people than ever were able to access the free support, just when they most needed it. We have seen a variety of different businesses come through Start-ups in London Libraries; from construction and publishing, to social work and hospitality.

Now it’s time to take a closer look at some of our superb start-ups and hear about their experience on the SiLL programme. 

ArtPerÚK

Delivering and promoting the well-being of individuals through dance classes, ArtPerÚK was created to share Peruvian culture with the wider community in London and the UK through the art and enjoyment of dance. Founder Katherine Tinoco received support from our Croydon Champion, Sophie White.

“I've joined more than ten SiLL online webinars and workshops, where I was able to learn more about how to reboot my business in this time of crisis. The Marketing workshop has really helped me to improve my social media presence on Instagram and Facebook, the Finance workshop helped me understand how to manage tax returns effectively. I was also able to enrol in several one-to-one meetings with a Business Expert, Sophie White, who was amazing! She helped me align my ideas for the business and connect me with people to receive support on finance, legal and also helped me to promote my events.⁣”

Parent Power Limited

Bianca Sapara-Grant, founder of Parent Power Limited works on teaching parents skills to help them take care of their children's mental health and wellbeing. Bianca was supported by our Greenwich Champions, Jawahir Sheikh and Martin Garlick.

“The SiLL project helped me tremendously. They helped me with identifying and crystalizing my vision and goals. I was able to attend a number of their workshops including marketing, social media and sales. I also found that their networking events were a great opportunity to share knowledge and experiences.

The most helpful part of the SiLL project was receiving one-to-one support. I had several one-to-one meetings, to discuss my specific needs and requirements. I remember one of the team members from the SiLL project supported me by using specific software to upload podcasts and YouTube videos.”

Yum Seng

Yum Seng is a successful Dim Sum and Cocktail meal kit business founded by husband and wife, Chuong and Stephanie Van Dang, during lockdown. They have always had a passion for great Dim Sum restaurants and decided to start their own. Chuong and Stephanie received support from our Lambeth Champion, Rachel Samuels.

“SiLL was instrumental in giving us the confidence to flesh out an idea, develop it into a viable business plan and then launch as a commercial business. We’ve learnt a lot from their workshops and were inspired by other entrepreneurs that we had met along the way. Our local SiLL Champion Rachel Samuels was incredible. She took time to help me with my previous venture, by identifying and introducing me to other council departments that could help. She also helped me successfully apply for grant funding. She gave me the confidence in myself and my idea, which was a massive morale boost.⁣

Starting your own business can be very lonely, and SiLL is offering you a community of support. You never know, you may even meet your future business partner there!”

Amaze Associates

Fiona Wedderburn-Graham and Jennifer McLean, are the co-directors of Amaze Associates; a transformational coaching company that empowers individuals and businesses to achieve their goals and to navigate work and life challenges. Fiona and Jennifer were supported by our Lewisham Champion, Mark Berbeck.

“The workshops SiLL provided were great, particularly the ‘get ready for business’, marketing and finance workshops. SiLL also provided excellent networking opportunities. ⁣

However the most helpful were the one-to-ones with our SME Champion (Mark Berbeck). Our one-to-ones helped us to consolidate the learning and gave us more business insight. Our champion connected us with other businesses, funding sources and helped us to think about how to scale the business.⁣”

The Goodfriends

Daphne Gutfroind founded her business The Goodfriends, which is a recruiting and coaching company. Daphne aims to bring career development and childcare solutions to the families of Haringey. She received help from our Haringey Champion, Nicola Moore.

“I was signposted to the programme by my DWP coach and felt so privileged to access such a valuable course, that I attended all the workshops. It has helped me with my marketing, if I had to point where I use my SiLL learnings the most. It has also greatly helped me with developing any funding strategy thanks to the finance and crowdfunding workshops. More generally, the programme has helped me to stay focused on my own development as the best way to keep my business moving and innovating.

I received direct support from Nicola on numerous occasions. It was helpful to navigate the programme and stay in the know of what is happening and when. It also helped me gain confidence in online networking. Nicola also offered to connect me and my business partner to key individuals of the council for our project (pot on the fire!). Finally it helped me simply feel confident that I am not alone, a professional is reachable for support.”

The Brave Project

Donelle Grant, founded The Brave Project community interest company, a non-profit suicide prevention and wellbeing service; for BAME boys and young men. The mission is to prevent suicide through public awareness and education. Donelle was supported by ⁣our Champion for Newham, Rashed Belal.

“Rashed has provided me with access to a number of business workshops and support for Marketing, to finance, and many more. I am so grateful for the SiLL programme and my SME Champion Mentor Rashed Beal, who has been a great business Mentor, consistently empowering me to  push forward with my business.”

Nu(pw)R Ltd

Roohi and Nida Mohiyuddin founded Nu(pw)R Ltd, a service-based business that helps professional women become confident and empowered leaders without overwhelm through mindset and success mentoring. Roohi and Nida were supported by our Southwark Champion, Dean Williams.

“We were given the most amazing mentor who is the SME champion for Southwark. He encouraged us to be better every step of the way. When we hit a wall he showed us how to work out a way to climb it with confidence. Our questions were answered, our worries were addressed and we kept growing and being better.

We understood that failure was a tool for growth and that our journey was about progression and not perfection.

In addition, the SiLL program allowed us access to numerous amazing resources. We had access to events, training and met other mentors to learn about marketing, copyright, patenting and the resources to start up a business.”

The Breakhouse Café

Chloe Bailey-Williams, founded The Breakhouse Café. With her passion for coffee and amazing food, Chloe has created a space that the local community loves. She aims for the business to be sustainable and ethical wherever possible, and to be inclusive of a variety of tastes, reflecting the diversity of her customers. Chloe was supported by our Tower Hamlets Champion, Abraham O'Dude.

“It’s been good to catch-up with Abraham in our one-to-ones and through emails, some other programmes that I have tried just don’t keep in touch. It’s quite challenging setting up a business in a pandemic so I appreciate that Abraham would visit me at the Café to go over different strategies. He would also inform and support me in taking up opportunities like the mentoring, which I successfully applied for. It really helps to speak with him about my business and I continue to benefit from his experience and advice. His ideas on how to use the space (like setting up a film club) and some Café tips I can’t mention (it’s a trade secret) have been great, we are currently planning our first film night!”

Delmora

Delmora helps turn a 'good look' into a 'great look' with their beautiful jewellery and accessories. Founder Judy Chicangana-Matthews, received support from our Bexley  Champion, Ioanna Lymperaki.

“SiLL is a terrific project because it's available to anyone. Even if you don't have your own business and you have an idea. That is how I started the programme; Delmora was just an idea when I decided to attend the masterclasses. Although I have a business background, I didn't know where to find information or how to address the British market. That was the most significant help. Learning about Cobra and how the library supports businesses with industry guides and multiple resources such as Mintel and Euromonitor reports, helped me to create my marketing strategy to start Delmora.”

Authentic Worth

Esther Jacob is founder of Authentic Worth, a book publishing company that is dedicated to help aspiring authors to write and publish a book.⁣ Esther was supported by our Waltham Forest Champion, Jacqueline Brown.

The SiLL project helped me in setting up my business through their workshops I attended in 2019. On the first day, I was able to connect and network with other aspiring entrepreneurs that had different ideas about what they wanted to achieve in their businesses. I was able to share ideas with them and vice versa which helped stimulate trust and the tenacity to grow my business gradually.

The most helpful part of SiLL were the one-to-one meetings with one of the SiLL Champions. It was very useful and I was able to get more clarity about starting my business, including creating further awareness through the use of social media, being able to connect and collaborate with other aspiring authors and business owners in my field and ultimately, focusing on my target audience which helped to create a catered/tailored service to those that publish their book with the Authentic Worth brand. 

Further support for you

The end of the Start-ups in London Libraries programme certainly does not mean the end of business support for you! We have plenty of online resources to help guide you on your business journey as well as our Innovating for Growth programme which is here to help you to continue building your business whether that means adjusting to ‘the new normal’ or scaling up. Our advisers and external consultants will help you to be more resilient and adaptable in the face of a changing future. 

According to Mintel research (which you can access for free in many BIPCs around the UK), 25% of consumers say they are shopping more with local businesses due to Covid-19*. This isn’t just via the traditional bricks and mortar stores, but online as well, with 44% of consumers shopping more online during the pandemic, as detailed in their COVID-19 Retail and E-commerce: A Year On in the UK report. So, we’re bringing you a selection of small businesses who have used the BIPC services around the UK, to give you some inspiration for gifts, not only for Christmas, but year round.

Treats for everyone

One business who received support from BIPC Glasgow, Cubby Salve, founded by Margaret (or Mimi to her cubbies), makes gentle, small-batch, skincare. Each Salve & Body Bar is made with natural ingredients and is blended and hand poured by Margaret in Cubby’s Salve Kitchen.

Cost: Gift sets from £28.99

Where to buy? Cubby Salve

For those with green fingers

Sacpots are tough yet lightweight ethical plant pots designed to be shaped by you. Sacpots are rot-proof, water resistant, and can be placed inside or outside, available in hundreds of colour mixes. The elastic neck lowers water consumption and the insulating fabric accommodates root growth with full stretch indicating it’s time to pot on. Dispatched with a liner in a post box friendly envelope, your washable Sacpots will store flat after use. Handmade by Marcela Livingston in Bradford, West Yorkshire. Marcela received IP guidance to protect her idea and help with general market research with BIPC Leeds through the free access to its databases.

Cost: £17

Where to buy? Sacpot

Pott(er)y about ceramics

Elena creates handmade functional and decorative ceramics at Sunken Studio and in her own studio in Leeds. Products include handmade mugs and bowls can be purchased via Instagram. Elena likes to play with surface patterns and geometries and decorate her creations with bright colours and uses natural elements she finds in her garden such as leaves to imprint and enrich surfaces. She is inspired by her surroundings and loves finding details and harmony in the shapes and colours of everyday life. Elena also finds inspiration from the places of her childhood, waves and rocks by the Sardinian sea. Elena used BIPC Leeds' ERDF funded Start-up Leeds programme to take her business to the next level, which included attending weekly workshops. 

Cost: Various (bowl, pictured, £30)

Where to buy? Instagram

For the bookworms

Afrori Books has the biggest selection of books by Black authors in the United Kingdom. Covering every genre that you are looking for with thousands of books in store and online. They have a simple mission: Support Black authors, create diverse bookshelves and be a voice for justice. Founder, Carolynn, had a one-to-one with BIPC Sussex to finding funding opportunities and to access their free databases, including COBRA.

Cost: Various

Where to buy? Afrori Books

For the chocoholics

Lucocoa Chocolate, is London's first bean to bar chocolate making company based in North London. You won’t find any refined sugar or artificial sweeteners in these bars, instead Lucocoa opts for the healthier alternatives of coconut sugar and lucuma while also sourcing the best flavoured cocoa beans from around the world. Amarachi, founder of Lucocoa, used Innovating for Growth experts' advice to help scale her business as demand for her product grew rapidly.

Cost: Food and Drink hamper £60

Where to buy: Lucocoa

Get mistletoe ready

Our Circular Economy Start-Up Day panellist, FRUU, is a pioneering cosmetics company that specialises in turning fruit by-products into sustainable cosmetics. Started from the spare room of founders Terence Chung and Kelly Yee in 2017, FRUU developed as an initiative to add value to the waste produced in the agricultural waste stream, reduce the use of resource intensive materials, whilst making sustainability an accessible lifestyle. All products are designed, manufactured and produced from their workshop in London and FRUU is currently stocked in 1000+ stores in the UK, EU, Australia and South Korea. Terence also took part in Innovating for Growth to access professional expertise and advice on critical business areas, strategy planning, marketing and intellectual property. 

Cost: Gift boxes start at £2

Where to buy: FRUU

Zero-waste cordial

Another from our Start-Up Day Circular Economy panel, Natasha from Urban Cordial started her business by foraging for ingredients in her allotment to turn them into cordials. Over a third of global food does not reach our plates, often because of the appearance of the item, even though it is perfectly safe to eat. Natasha, being aware of this issue, contacted local farms to source their surplus food produce and to date, Urban Cordial has helped to save over 100 tonnes of fruit from landfill. Urban Cordial’s production process is also zero waste with all fruit pulp going to the local farms to become animal feed.

Cost: Get the full range for £48

Where to buy: Urban Cordial

For those cosy nights in

A collection of single origin hot chocolates made with tablets and flakes of real chocolate; starting with White and then in varying cocoa percentages from Venezuela 58%, Organic Peru 70%, Academy of Chocolate Gold winning Haiti 75% up to a 100% pure cocoa! Everything, but the White, is registered with the Vegan Society so you can make it with your favourite milk.

Cost: Prices vary; use BLGIFT at checkout to get free shipping on all orders over £10.00 until the end of December!

Where to buy? Kokoa Collection

Handpicked luxury for the home and garden

At Sophie Conran they know that giving a personal gift to a loved one is the ultimate treat. Their collection has something unique to suit every special person in your life. From Sophie’s licensed ranges, exclusive collections and hand picked products, they have curated an inspirational shop for the whole home and garden.

Cost: Various

Where to buy: Sophie Conran

I’m dreaming of an Italian Christmas…

Primo Aperitivo encapsulates the very best of Italy making the Italian Aperitivo easy to enjoy in a sharing format. In addition to the most famous Italian Aperitivo, the Negroni cocktails, Primo Aperitivo is the first brand to release the Americano and Sbagliato cocktails, carbonated upon bottling, which create the first ever range of classic Italian Aperitivo cocktails in a ready to serve format. Primo is committed to serve the best and most authentic cocktails sustainably: each cocktail is produced and bottled using 100% renewable energy and every ingredient is produced at the distillery to reduce carbon footprint and wastage.

Cost: £27.90

Where to buy: Primo Aperitivo

Precious stones for a precious person

Innovating for Growth business, Tomasz Donocik, designs and manufactures bespoke and high jewellery sold worldwide in stores such as Saks Avenue (New York), Isetan Men (Japan) and Tsum (Moscow). If you are looking for something extra special, they also offer a bespoke tailor made service where clients can turn their dreams into modern day heirlooms.

Cost: Prices start at £250

Where to buy: Tomasz Donocik

For the creatives

Stitch & Story is a craft kits company based in London, revamping knitting and crochet as simple, modern and aspirational skills. They empower people to start their own creative projects and tell their own stories using chunky yarns, easy-to-follow instructions and online video tutorials. Stitch & Story believe in the power to create, personalise and achieve something meaningful by bringing out the artisan in everyone. Co-founder, Jennifer Lam, took part in our Innovating for Growth programme and with the help of IP experts; she has launched her business in international markets.

Cost: Various gift offers

Where to buy: Stitch & Story

Fashionable butchers for a Christmas lunch

A small but growing butchery located in Peckham and Beckenham, Flock & Herd aim to provide the very best possible quality and range of produce, combined with their service and experience. This Christmas they have carefully selected the best festive treats from Appledore Free Range Turkey to a perfectly dry aged Ayshire Rib of Beef, whether it’s a small lunch for two or a family feast there are plenty of tasty and delicious delights for you to enjoy.

Cost: Various + £30 deposit payable on the phone

Where to buy: Flock & Herd

For those with a sweet tooth

If you're tired of board games and looking for a fun family activity to do on Christmas day, Sweet Paper Creations have just what you need! The business supported by the Start-ups in London Libraries project in Waltham Forest make and sell piñatas, made from recycled materials, for any occasion, you can even commission your own bespoke character! The profits from their shop help to deliver their “Make It and Break It” workshops, which provide a creative outlet for those suffering from mental health issues, stress, bereavement.

Cost: Various (Snowman, pictured, £30)

Where to buy: Sweet Paper Creations

Get glamourous

Visit Delmora's online shop for the perfect gift to add a touch of Christmas sparkle to any outfit. Delmora took part in the Start-ups in London Libraries project in the borough of Bexley, they offer a variety of beautiful jewellery items and accessories to help you turn a 'good look' into a 'great look'. 

Cost: Various

Where to buy: Delmora

Make a splash

Haus of 420 have just what you need to unwind after the big day of festivities! Handcrafted using pure and organic CBD, essential oils and detoxifying natural spa mineral salts. It offers you consistency, relief, balance and calm resulting in the best nights sleep you’ve probably had in a while. Each bath bomb contains 50mg of CBD and 100% peace. Haus of 420 received local support in Lewisham from the Start-ups in London Libraries project.

Cost: £9

Where to buy: Haus of 420

Spread the Christmas cheer

MerryCherie offer a beautiful range of positive wellbeing cards for you to share with your friends and family over the festive season. They are proud to be as environmentally friendly as possible, the cards are wrapped in recycled brown paper and safely and securely packaged in hardbacked/padded envelopes for postage. The Start-ups in London Libraries local support in Lewisham helped Sheree-Marie to start her business MerryCherie.

Cost: (Gingerbread card, pictured, £2.95)

Where to buy: MerryCherie

Handmade with care

Crafty North Londoner is a group of London based artisans producing non-mass produced handmade products, with sustainable and ethical practices at the forefront of their activities. The business supported by Start-ups in London Libraries in Haringey offer beautifully created products so you can make sure the gift you give is the most unique one under the tree.

Cost: Various (Mini Necklace Kit, pictured, £24+)

Where to buy: NorioKnots

Amaze Associates, founded by Fiona Wedderburn-Graham and Jennifer McLean, is a transformational coaching company that empowers individuals and  businesses to achieve their goals and to navigate work and life challenges. We spoke to Fiona and Jennifer to find out more about their business and experience with the Start-ups in London Libraries programme.

'Our coaching provides clients with a safe and confidential space in which to explore the issue at hand; discover potential solutions and to develop a growth mindset so they are confident to take action and move forward. We are their cheerleaders, however we also challenge as well as support our clients to understand that they have the power to make the choices that will lead them to achieve the results they want; whether that is for their business, career or life. 

Our business idea had been marinating for a long time. Both of us were really fortunate to have received the most dynamic personal and professional development from amazing mentors and coaches throughout our careers.  This really influenced our leadership styles and led us to coaching staff and leaders inside and external to our organisations.  We always said we would go into business together, but never knew when; given that we were both busy     working in very demanding jobs.  When Covid hit we could see that a coaching service would be of real benefit to others;  because of the emerging impact on job security, well-being and the just the sheer force of unrelenting change. So the spark was lit and it was time to make a start.   

Why did you want to start up a business? 

To be honest it has always been a dream of ours and that sounds very cliche. We had both spent years contributing to someone else’s business, vision or mission and whilst we learnt a lot we wanted to be the CEO’s of our own, articulating our vision, deciding on how we wanted to work and to provide a coaching service where people would feel listened to and inspired to take action.  We are driven by our deep belief in the power of coaching and   mentoring to transform and help someone's performance at work, success in a new role, develop resilience, manage change, become a better leader and shed imposter syndrome.  Another element that drives us is working with people, particularly women some of whom have reported that they did not feel seen or heard in the workplace and often-times in wider society; leaving them feeling invisible. Lockdown was a bit like the quiet before the storm. We could see that the pandemic was having a negative impact on the confidence levels of individuals and business. We’re not valiant doctors, nurses or carers but we were not going to just sit there and not help in the best way we knew how.

How did the SiLL project help you in setting up your business?

Although we are seasoned professionals we wanted to refresh our business skills, so that we took the right steps that would help us to position ourselves for success. The SiLL project helped us do just that through the fantastic workshops it offers.

The workshops SiLL provides were great, particularly the get ready for business, marketing and finance workshops. SiLL also provided excellent networking opportunities.

However the most helpful were the 121’s with our SME Champion (Mark Berbeck). Our 121’s helped us to consolidate the learning and gave us more business insight. Our champion connected us with other businesses, funding sources and helped us to think about how to scale the business. What came across quite strongly was our Champion's belief in our business and our capacity to do well.

Can you tell us a bit about business community that is developing as a part of SiLL

As a business we have connected with the library's Instagram and the SiLL group on Facebook. This has produced opportunities for networking and potential collaboration.

What was the impact of the COVID-19 pandemic on your business/plans to start up a business?

We started our business in during the COVID-19 pandemic; but we weren’t hugely impacted like other businesses. However, we did slow our wider plans until lockdown lifted. This gave us a chance to continue to shape the business and create a website. We also reviewed the needs of our clients, so we could align this with our coaching offer, plus we moved our coaching sessions online, temporarily halting all face to face coaching. Because we saw this as an opportunity to help we also delivered several webinars; our first was on the subject of the impact of Covid; which was well attended and provided an opportunity for people to share what they were experiencing and to feel supported.

What advice would you give anyone looking to start up a business?

Our advice would be to firstly work out what you want to do and the problem you’re going to be solving with your business idea. Plan, do your research, get skilled up on how to run and market your business to give yourself the best chance of success. Understand your service or product. Find your niche; you can always add new elements later. Know your worth by pricing appropriately. Finally, you need staying power and a dash of passion for what you do. Remember even if you fail, that doesn’t signal the end, you can learn from the experience and begin again, so throw your hat in the ring; because you’ll never know if you don’t try. If you’re struggling and require some coaching Amaze Associates are here to help.

What are the key things you have learnt while starting up your business?

We have learnt the importance of visibility; scary as it seems we understood that if people were going to find out about your business and become clients; we had to put ourselves out there. In addition, feedback is healthy. We may not like hearing it, but if you take the emotion out of any negative feedback and use it to improve your  business; the results will surprise you. Doing your due diligence pays off.  Don’t waste time comparing your business to another as this can disable you, its important to stay focused and have confidence in what you do. Know when is a deal is not a deal. We are always willing to review what we have done and celebrate our achievements no matter how small. Getting paid on time can be a challenge but it pays to have clear payment terms and a process for chasing unpaid invoices.    

What would you say to anyone looking to go to a SiLL workshop/talk to their local SME Champion?

There is something incredibly rewarding about creating a business from scratch and being central to its growth. So just sign up. We realise that if you haven’t fully formulated your business idea or you’ve just started up, you may feel a bit fearful. But you’ll be in good hands with the SiLL team and in the same room as people who are in a similar position. The workshops provide a solid learning platform on which to build your business. Plus you can have one-to-one sessions with one of the brilliant SME champions. Your SME champion will be your cheerleader and critical friend.

The SiLL Project acts as an anchor and stops you feeling buffeted around, pointing you in the right direction with great workshops that are delivered in a motivational and fun way.'

 

For more on Start-ups in London Libraries and how to register for our upcoming workshop, visit www.bl.uk/SiLL.

With Start-up Day 2021 just around the corner, we wanted to introduce you to some of the eco-conscious entrepreneurs taking part! 

This year, we’re focusing on the importance of sustainability in business. We believe sustainable businesses play a significant role in encouraging more sustainable behaviour. Through collaboration with consumers and government businesses and their owners will help accelerate action to tackle the climate crisis and make a positive impact in society. 

Natasha Steele, founder of Urban cordial

Bored of working in the city, Natasha started to forage for ingredients in her allotment and turn them into cordials. To let the fruits’ true flavour shine, she used very little sugar and soon perfected her recipes. It wasn’t long until she found herself selling them at her local farmers market and demand grew. Over a third of global food does not reach our plates, often because of the appearance of the item, even though it is perfectly safe to eat. Natasha, being aware of this issue, contacted local farms to source their surplus food produce and to date, Urban Cordial has helped to save over 100 tonnes of fruit from landfill. Urban Cordial’s production process is also zero waste with all fruit pulp going to the local farms to become animal feed.

Jane Riddiford, co-founder of Global Generation

Jane co-founded Global Generation in 2004. She has more than 30 years of experience in delivering environmental, arts and vocational training projects in New Zealand and the UK.

She managed a City Farm for Framework Trust and developed an Inner City Forest in Auckland New Zealand as a learning resource for the Dept of Education, set up and ran an NVQ Horticulture programme for Camden Job Train and co-ordinated Camden's Environmental Education Network. She also managed Rise Phoenix, a community arts organisation that worked with children and young people in the war torn areas of the Balkans, in Tanzania and in London. Her interest in young people and projects that bring different parts of the community together has been a consistent thread throughout her working life. Her love of the outdoors began as a child growing up on a farm in New Zealand.

In 2016 she was awarded a Dprof in Organisational Change from Middlesex University and Ashridge Business School. Through an action research approach her inquiry drew on experiences within Global Generation and focussed on how the living story of ecology and the wider cosmos can support collaborative approaches to leadership within an organisation. Jane invites engagement with the rhythms and patterns of nature through a combination of storytelling, hands on and reflective experiences.

Sheila Akinlabi, founder of CocoBean Giftbox

Sheila Akinlabi is the founder of CocoBean Giftbox, a themed subscription box aimed at multi-faceted, diverse and consumer conscious women who enjoy discovering new brands and products. CocoBean giftbox combines well-established lines with exciting and emerging black owned brands. Catering mainly to a female audience, the brand supports women-led initiatives and products, particularly ones founded from women of black and ethnic minority heritage.

CocoBean has worked with corporations such as Spotify and Warner Music to supply luxury gift boxes for their workforce. The company continues to be committed to championing Black owned businesses whilst working with established brands and curating high end gift boxes which are truly diverse.

Khalia Ismain, co-founder of Jamii

Khalia Ismain is the co-founder of Jamii, an online marketplace and discovery platform for black creators and makers in the UK. Launched in 2016, Jamii is home to more than 250 makers and has organically grown a community of more than 38,000 people keen to align their purchase with purpose. Named as one of HSBC's Top 25 Black Entrepreneurs to Watch in 2021, she is on a mission to make shopping with community-owned businesses as easy as possible. Khalia is also a member of the Lloyd's Bank Black Business Advisory Committee and a mentor on the Virgin Start Up programme.

Tonisha Tagoe, founder and CEO at Apples and Pears Holdings

Tonisha Tagoe is a certified business development strategist, enterprise educator and the CEO of Apples & Pears. She leads a team of talented individuals tasked with helping people of all nations to expand, scale and make their businesses sustainable. Having achieved a global reach, Tonisha has helped to transform the lives and careers of entrepreneurs from all walks of life. Carrying almost fifteen years of industry experience, she is bursting with knowledge and techniques for building a successful company from the ground up, and is now bringing her expertise to you.

BIPC Glasgow

Supporting entrepreneurs and innovators from that first spark of inspiration to successfully launching and growing a business. Whether you’re looking to start, grow or run a business, Business & IP Centre Glasgow, based in The Mitchell Library can help.

They have trained staff to assist with one-to-one sessions and workshops on a range of topics including business planning, marketing and intellectual property. They also host regular talks and events delivered by our partners.

Business & IP Centre Glasgow is being developed in collaboration with the National Library of Scotland.

 

To explore more about our speakers and enjoy a day of free talks and practical advice sessions designed to get your business idea off to a flying start, register your place here. It’s free to join and open to everyone. And for over a year, it has been fully available online.

With 61% of Mintel’s Sustainability Barometer respondents saying they were meal planning to prevent food waste and 58% are buying fewer clothes, sustainability and going green are at the top of people’s agendas. Inventors and entrepreneurs around the world are finding new, innovative, environmentally friendly ways to do things and help nurture our planet. This year’s Start-up Day will feature more than 45 speakers who have sustainability at the heart of what they do, all available to watch online, wherever you are and for free. Until then, let’s hear from some of our other BIPs, that’s bright and inspiring people to you and me, who have led the eco revolution.

From initial purchases, processes, marketing and right down to their uniform, Becca and Charlotte are making sure that running a business doesn’t have to cost the earth. The two co-founded North Sky Yurts, based in Yorkshire, which offers a unique venue for weddings, parties, or corporate events, surrounded by nature.

For Becca, having a sustainable business has always been important, ‘for years I’d dreamed of owning my own business. I knew I wanted it to be in glamping, be outdoors, and be something that also contributed something good to the world.’ They do this by planting a tree for every booking and the tent furnishings used are sourced responsibly or second hand where possible. 

Attending events and one-to-ones at the Business & IP Centre Leeds helped Becca and Charlotte with their marketing, writing a business plan and access funding. ‘The free advice was so valuable, and it was so great to meet other people wanting to start businesses. It also gave me the confidence that I had a credible idea and could do something with it. Having like-minded people and cheerleaders around your business is vital and working with other small businesses to recommend each other will really help your business along. Make sure you talk about your business in every conversation you have, you never know who that person might know that could help grow your business.’

Becca and Charlotte, Co-founders of North Sky Yurts. Photo by Elly Ball

Another business, who took part in our Innovating for Growth: Scale-up programme earlier in the year, wanted to change an industry from the inside. Amarachi who founded Lucocoa in 2015, after teaching herself how to make chocolate in her home, learned that the bean-to-bar quality chocolate could be much better than that available in the mass market, even than perceived luxury brands.

‘I started Lucocoa Chocolate to change how unsustainable the chocolate industry is. Chocolate is one of those things that we eat so much of and know little about – dark chocolate isn’t supposed to be bitter, milk chocolate isn’t supposed to be that sweet and white chocolate is actually chocolate.


Large chocolate companies exploit cocoa farmers, resulting in serious consequences. Farmers are unable to invest in technology or equipment to help them grow the best beans or meet the corporation's demands. This can lead to them to exploiting their workers and using child or slave labour. It is important that farmers are paid a fair price to help stop these harmful practices and it is our commitment to do that.’

Since 2015, Amarachi has rapidly driven the business to production capacity, having secured keystone customers and thriving online sales. ‘Innovating for Growth has been so useful to me, I have spent a long time trying to work out answers to certain questions alone and this course gave me access to experts that could answer the questions I had and give ideas on how to scale the business.’

If you live locally to Southwark, you may recognise our next business, Bottle Farm, who took part in the Start-ups in London Libraries programme. With everyone spending more time inside their houses over the last two years, Bottle Farm is now more relevant than ever. Co-founders Charlie Francis, Daniel Taylor and Emil Schneider, really put sustainability at the heart of their business, they manufacture in the UK and offset 100% of their carbon footprint by funding forestry and decarbonisation projects. In addition to this, the Bottle Farm kit is made from over 95% recycled material. The Bottle Stands and Grow Baskets are made using waste material from the factory floor.

'We are the kit that turns any used plastic bottle into a beautiful indoor farm. Grow delicious vegetables, fresh herbs and even houseplants on your window. Good for you, good for the planet.

The Start-ups in London Libraries programme has been really useful for us. Dean's specialised crowdfunding expertise was invaluable when we were developing a plan for our Kickstarter campaign. Some of the strategies he suggested were hugely effective. The marketing workshops were also great.'

With help from Dean, the SiLL Business Champion for Southwark, Bottle Farm were able to raise £30,000 through a crowdfunding campaign on Kickstarter, so keep an eye out for big things coming from them.

If you want to find out more about how you can be eco-concious in your business decisions from the start, join us for our biggest free event of the year, Start-up Day. You can also access Mintel reports and over £5m worth of other online resources for free at BIPCs around the UK. Turn your brilliant idea into a business.

Start-up Day is in partnership with Santander

In 1969, John Lennon said, “we’re trying to sell peace, like a product…like people sell soap or soft drinks”. That same approach is needed today to sell sustainable goods and services and we need data to help us figure out how to get them to resonate with people.

Some of the most popular sustainable behaviours according to Mintel’s research are driven by frugality, led by meal planning to avoid wasting food (61%) and buying fewer new clothes (58%). The sustainable consumer groups we have identified are more likely to agree with the statement ‘I have a budget that I try to stick to as much as possible’. It is this ‘return on investment’ mentality we need to appeal to when pushing solar panels and EVs, not just environmentalism.

Sustainable products and services should also appeal to people’s sense of well being and self-preservation. A sharp indication of just how seriously UK consumers are taking climate change and pollution is shown by the proportions interested in buying air conditioning (30%) or air purifiers (32%) to make their homes cleaner and safer. Health also informs the growth in greener transport behaviours seen this past year and those who have walked (45%) or cycled (17%) more often. 

Sustainably-minded consumers have stronger peacock tendencies, being more likely to agree with the statement ‘I like to stand out from the crowd’. Refurbished tech reseller Back Market appeals strongly to these values, addressing the growing problem of e-waste by selling products 70% below their new price, all delivered in a Freedom campaign that celebrates being ‘different’ from the sheep who line up en masse to pay more for the latest phone.

There’s still time to make a personal difference

The good news is that a small majority (54%) still believe we have time for redemption, and slightly more (56%) believe that their personal actions can make the difference. For brands, the opportunity here is to become the chosen partners of those consumers looking to make a difference. The challenge thereafter is for brands to maintain that relationship by proving what difference they’ve made and reporting back on that impact. So how can they do this?

1. Don’t cross consumers’ ‘red lines’

When asked to choose their top five considerations when purchasing coffee, socks or soap, consumers typically select two or more sustainable features, but they won’t sacrifice product quality, efficacy or brand familiarity for sustainability. We should never forget that a sustainable coffee must first and foremost deliver pleasure, taste and quality before anything else. These rules apply to packaging too: its primary role is to protect the product within to ensure that the energy and other resources that went into its production are not wasted. Their footprint will be much higher than that of the packaging itself. Patagonia is one of the very few brands to have had the courage to explain its reasons for using plastic in these terms.   

2. Educate on and disclose impacts

Consumers are fixated on ocean plastic (62% say it’s a top three environmental concern) yet even accounting for its production using fossil fuels, its incineration and disposal it generates less than 4% of annual GHG emissions. More consumers prioritise ocean plastic than a loss of biodiversity in the oceans as a concern, but Sea Shepherd’s revelation that 46% of plastic in the Great Pacific Garbage Patch is actually fishing nets, confirms that fishing and food have a far greater impact than packaging when it comes to damaging the ocean and the role of its biomass in storing carbon. It’s the duty of brands to be transparent on their business’s biggest areas of impact when it comes to releasing carbon or methane. 

3. Offer tangible, local solutions

When it comes to accepting the reality of climate change, it’s a case of ‘seeing is believing’, with national levels of concern around climate change grounded in what people experience in their own countries. The visibility of ocean plastic is one of the reasons why it resonates so highly and this element of tangibility will also be key in whether people engage on issues. This may hardly seem an earth-shattering insight, but it signifies the importance of tangibility and localism when it comes to delivering sustainable solutions, confirmed in characterisation studies showing ‘sustainably-minded consumers’ to be distinguished by the high emphasis they place on values like ‘community’ and ‘localism’. This means that corporate initiatives – wherever possible – must deliver local visible benefits like cleaner local air from brands using EVs or investing in urban tree planting schemes.

4. Sell in the science

Just 45% of UK consumers agree that “science can provide solutions to the climate crisis”, which is pretty disappointing when we consider how intrinsic available technologies (solar panels, batteries, fuel cells, hydroponics) and those still in development (carbon capture, climate engineering, zero-carbon manufacturing materials, chemical recycling and lab-grown foods) are to us achieving emissions reductions. The pandemic has afforded us a zeitgeist moment to seize upon the speedy and spectacular successes in RNA vaccine development and trust in science needs to be built up by brands to help us achieve progress to net zero. Brands need to be brave enough to explain the benefits of science and synthetics instead of taking the easy option of celebrating ‘natural’ for all of its’ supposed purity. Palm oil, beef and coal are all “natural” resources, but they are finite and threatened and release GHGs in their production.

5. Use clear metrics and language

What will convince consumers to purchase products that claim to have environmental or social benefits? 

To build belief in science and to convert potential into actual purchases, companies need to offer a new sustainability lexicon and use simple data and metrics that consumers can understand. Some 44% of UK consumers want labelling that shows a product’s environmental impact and 40% want this communicated in terms they can understand (eg litres of water used or km travelled). Mondra has developed colour-coded on pack “eco scores” that will go on trial in the UK this autumn and go some way to meeting that need.

Richard Cope is a Senior Trends Consultant at Mintel and author of the Sustainability Barometer. Join Richard at our Start Up Day 2021 event on 11th November. He'll be hosting a session on understanding sustainability trends in the UK right now - an unmissable and informative event for all small businesses wanting to start up sustainably. 

Our annual flagship event, Start-up Day is back again. Our free day of online panel discussions, talks and training is back on Thursday 11 November and will feature more than 50 speakers all helping aspiring entrepreneurs and small business owners to not only start-up, but start-up sustainably.

Over the years, we’ve had thousands of people attend our events both online and in person around the UK. We’re catching up with some to hear what they’ve done since joining us.

Sara-Jayne Slocombe attended BIPC Manchester’s Start-up Day in 2019 and was self-employed supporting other businesses with their annual reports and admin. This then developed into project work and Amethyst Raccoon was born. Hearing from other people who had been in her shoes, who were now the ones giving the talks was one element of the day Sara-Jayne connected with.

‘The biggest takeaway from Start-up Day was appreciating how much and what is involved in starting up a service-based business, and learning that it is completely do-able and can be dealt with in bite-sized chunks.’

Since October 2019, Sara-Jayne’s business has gone from strength to strength, despite the pandemic. ‘If anything, I’ve had more business. For me, the main effect was being flexible with payments to support clients who had been impacted by Covid. Looking ahead, I hope to pick up more clients, finish my booking keeping qualification and connect with industry leaders.’

Speaking to those who are thinking about starting their own business, Sara-Jayne says, "Get really clear on what you want to do, why you want to do it, and who you want to do it for."

Norwich-based magician, David Fung, started his business with the help of BIPC Norfolk in 2018. ‘I first attended Start-up Day and gained many tools and much knowledge near the beginning of my journey. I later signed up for an accounting one-to-one session, which answered many of my questions and put my mind at rest.’

Start-up Day helped David get more knowledge and understanding of the ‘business fundamentals – there’s so much to learn if you’ve never done this before. In addition, the BIPC has given support in local networking and increasing publicity, and are really accessible if I have questions or need other support.’

David’s advice for others looking to start their own business, “Plan first, then just do it. You can learn by doing. I remember attending Start-up Day and asking a business mentor “What’s the next step after this workshop? Is there a part two?” and she replied “The next step is to do it. Start your business.” Take small steps; before you know it, you’ll be running a business.’

Start-up Day can also provide networking opportunities and allow people to share their skills to support other entrepreneurs. Northamptonshire-based business, Clock and Compass Coaching, founder by Daniel O’Connor, made many connections during BIPC Northamptonshire’s Start-up Day in 2019. ‘One of the people I met went on to design my logo and website, I met the person who runs local networking events and from a workshop on copywriting, I then used that copywriter for my website. There was one other person there I met through networking on the day who became my mentor for a year. Lots of great workshops and lots of great connections which have led on to helping me really boost my business.’

Jessica Runyard, founder of Runyard Editorial Services, studied English Literature at university as she knew she wanted to go into the editorial world. However, living in Devon meant the opportunities were few and far between.  She set up freelance and is helping self-publishing authors. Jessica also worked with businesses, helping with their websites. She offers a wide range of services around editing for the local area as well as being a freelancer where she has also worked with people overseas.

Jessica attended BIPC Devon's Start-up Day and found the discussions about networking very helpful, the importance of networking but not over networking. Jessica feels like if she could’ve networked more this year than she could’ve been making a bigger profit by now.

"The most memorable thing about Start-up Day 2019 was the talk on accountancy and business banking – things that I knew very little about but were very interesting. After the talk I knew where to look and who to contact, which was very helpful."

She also took away from the Start-up Day some key things for starting a business that she never knew, for example, when she needed someone to do her accountancy. She learnt how long she could stay a sole trader, when to be registering for VAT – all very important things for when starting a business which she didn’t know about before attending Start-up Day.

Jessica’s advice for others starting a business; “Be confident. Imposter syndrome isn’t a thing, you may feel like an imposter but, everyone feels like an imposter, just do it. The more you sit there and say you can’t do it, you will never start if you come up with an excuse."

Book onto our Start-up Day 2021 event, here.

Start-up Day is in partnership with Santander

As businesses across the country closed their doors in March of 2020, it was unclear just how long these doors would remain closed. Small businesses found themselves facing a frightening and confusing time, having to pivot and adjust to the continually changing landscape. In many cases, however, this pause in time allowed some to reflect on their career goals and even prompted them to launch their own businesses. We spoke to four such businesses, who either pivoted or started up during the pandemic and explored how they were able to grow despite unpredictable circumstances.

Carolynn Bain, founder of Afrori Books

For Carolynn Bain, the pandemic and the civil rights uprising that started to unfold in the summer of 2020 highlighted the importance and need for her to start up her Brighton based business, Afrori Books. Afrori Books is an online bookshop that specialises in books by black authors, their mission statement is simple; to support black authors, create diverse bookshelves and be a voice for justice.

As a National Network business, we were able to assist Carolynn by providing local information and resources to help her grow during this time, specifically ways to source funding to expand the business into a physical shop via our Business & IP Centre Brighton & Hove.

"Starting a business during the pandemic is an unusual thing to do. However, I think what had a bigger impact on us was starting a business during a pandemic and during a civil rights uprising in terms of Black Lives Matter – they can’t be separated for us. Many people were at home, reading books and for the first time ever really the world was sitting still, watching these things unfold before them. That had a massive impact on us and, in a positive sense, bought customers to us who previously maybe would not have considered looking at books by black authors. As we go forward, we are in the middle of crowd funding as we are looking to open a physical shop – working in partnership with a charity in Brighton who have given us a shop space. That has also come off the back of the civil rights movement, as they want to see Brighton change and become a safe space for black authors and black people living in the city. It’s all interconnected."

Hazel Russell, founder of the Woodlife Project

Another National Network business, who recently took part in our Innovating for Growth programme, that has seen growth during the pandemic is The Woodlife Project. The Norfolk based business, founded by Hazel Russell manufactures beautiful, innovative, eco-friendly wooden products for the family home with a focus on meal times. The Woodlife Project, who got support from BIPC Norfolk, mostly sell online on their own website and wholesale through a variety of different retailers, most notably during the pandemic they are now available on John Lewis and, like Afrori Books, will be looking to have in store product space soon too. "Our proudest moment in business so far has been getting into John Lewis, as they were one of our ideal retailers from the offset. We are online at the moment - in the nursery section with our bear, fox and rabbit plates. If all goes well we will be in store soon."

Jen Lam, co-founder of Stitch and Story

Jennifer Lam also took part in our Innovating for Growth programme, she is the co-founder and CEO of Stitch and Story based in London, which is an online crafting company on a mission to make crafting simple and easy to learn. During the numerous lock-downs, confined to their homes, people were getting back in touch with their creative side which bode well for this crafting business and allowed them to grow despite the uncertain circumstances.

"We’re here to inspire a new generation of crafters with our DIY kits, yarns and materials. During the pandemic Stitch and Story grew enormously. I think we were one of the lucky companies who were able to grow because everybody was in lockdown, looking for a new skill or hobby to pick up at home. Stitch and Story provided many customers with a new skill in knitting and crocheting and so we expanded very quickly online predominantly, albeit it was very stressful!"

One of the biggest changes to Stitch and Story was the team; they more than doubled the team during the pandemic from seven to 22. "We had to recruit everyone virtually at the time and it was stressful as we had no experience in doing that before - the BIPC really helped in providing us resources for this."

Judy Chicangana-Matthews, founder of Delmora

Start-ups in London Libraries business, Delmora, founded by Judy Chicangana-Matthews, offers a variety of beautiful jewellery items and accessories for women. Judy launched her first product at the end of February, weeks before Covid hit. "The impact was huge. In the beginning, people were buying the essentials such as food and toilet paper, so jewellery was considered a luxury. Nowadays, many people are concerned about their jobs and how that is going to impact their finances.

Covid also affects my KPIs in terms of delivery. I use the service Royal Mail 24, and I have had severe delays on the delivery of the parcels. To compensate my customers, sometimes I offer discounts as a part of the customer service. This practice has seriously affected my margins, so surviving has been very difficult."

Thus, the need to pivot and test out new business models to grow her business came about. By adding a loyalty program to her business, she was able to ensure repeat purchases and a loyal customer base. "My response has been offering discounts to my customers and creating programs to increase the brand’s recognition. For example, I offer the Delmora Club discount to all my customers in which the members have exclusive access to special discounts and pre-launch of our collections. We also recently created the program named Delmora Brand Champion that aims to get more positive reviews around our online presence."

Despite the devastating effects of the pandemic, we are pleased to see small businesses surviving, thriving and growing through it - it has highlighted the importance of small businesses, which are innovative, provide jobs and support local communities. In turn, there has been an increase in public support for local small businesses, to help ensure they remained profitable - a trend we hope continues long after the pandemic has ended.

Although restrictions have been lifted across the UK and many of us are returning to normal life, the effects of the pandemic are still being felt around the world. Our Reset. Restart programme launched to help businesses pivot and adapt to the changing climate throughout the pandemic and will continue to support many beyond that. We have caught up with businesses who attended these free webinars to see how the programme influenced their business operations and what changes they have made since.

One start up that benefitted from the programme is INTARIS founded by Oliver Hickmet; a full-service video marketing agency combining the power of digital film with analytics led strategy. Starting a business can be very lonely, and even more so during a global pandemic. For many, our webinars provide an opportunity to build and connect with a network of entrepreneurs from various backgrounds and expertise. “Reset. Restart was an invaluable way to stay connected during lockdown and learn from others sharing experiences and the dynamic conversations that always arose in the sessions. The presentations always had something interesting you did not know before and it was a perfect way to start the day with a hot cuppa.”

For some business owners, as well as networking opportunities, the support and advice offered by Reset. Restart gave them the confidence and push to grow their business. This was the case for Keira Simpson, owner and founder of Daisy Days Virtual Assistant. She provides PA and administration support to small businesses, helping them to save time so they can focus on their core business operations. It was through one of the small businesses that she was assisting at the time, that she discovered the BIPC. “My client wanted me to research the BIPC and to find out what support and services they could offer to help with the set-up of her Community Interest Company (CIC). This is why I love what I do, I get an insight to so many networks, and I get to experience the fabulous support and services that they offer.”

Keira Simpson, owner and founder of Daisy Days Virtual Assistant

 

Keira began by attending BIPC Sussex’s free Reset. Restart webinar – Tools for the Job. This gave her an insight into what digital platforms and software was available to grow her business. Like Oliver, it also provided an opportunity for her to connect with other start-ups and share her knowledge and tips, building her confidence in her business. “I gained an insight to other platforms and gained confidence in how I can support my business. The people that I have had the pleasure in talking to from the BIPC, whether that be from the webinars they offer or via email with a question that has arisen, have been so helpful and supportive. They also offer ideas and information - like speaking to a representative from the centre for advice on your business, to other topics which will steer you in the right direction.”

Julia Alcamo and Dan Hodgson founded documentary production company, Happenstance Films in February 2020, weeks before the world went into lockdown. Although this was a difficult time for the creative industries, it was also a time for Julia and Dan to rethink their goals and strategies.

Julia Alcamo and Dan Hodgson, founders of Happenstance Films

“The last year has been tough because of the pandemic. Many of the initial plans we made fell through and our hopes of starting out strong were quickly squashed. But, it gave us crucial time to doubly rethink our approach to this new way of making branded content: how would we convince the marketing departments? How could we position ourselves to be ready? What did we really want to do differently?”

While their business idea has remained the same, Julia and Dan were able to tap into the wide range of databases and expert advice from our delivery partners that guided them to the clients their business should aim to target. “To hear others care about how we would get out there and find the right clients was amazing! Since, we have used the databases to create a potential client ‘hit list’, a roster of local small and medium-sized businesses who work in specific sectors who we then prepare pitches for. The services have helped us directly with our growth in so far as they identify potential clients and allow us to gain clarity. It’s been crucial in feeling like we have the necessary inside knowledge to be a player in the local economy. Just having that sense is very empowering for a small business. It's also been really great to feel the support from the team and a have a place to go should we have further questions on business development, local resources or tapping into the community most efficiently.”

Although Reset. Restart began as a way to support businesses, like Happenstance, through the pandemic; many entrepreneurs who have used the service started their business as conditions highlighted by the pandemic pushed them to.

This is the case for Roxy van der Post, a Dutch-born documentary filmmaker and lifestyle photographer who began Myosotis Film & Photography in the summer of 2020. For her, the ongoing pandemic emphasised the many social, racial, and climate injustices that were difficult to ignore. The corporate world was no longer a world in which Roxy felt her values and ambitions were shared, so she forged a new path and now works with purpose-led people, social enterprises and charities to amplify their voices through the collaborative practice of visual storytelling.

Roxy van der Post, founder of Myosotis Film & Photography

After settling in Brighton in February 2021 and having no prior knowledge of Brighton or its business community, the Reset. Restart sessions run by BIPC Sussex were a fantastic introduction to the city and its ambitious entrepreneurs. The informal nature of the Reset. Restart workshops meant Roxy could easily engage with likeminded business-owners and quickly grow her network. “All sessions included interviews with entrepreneurs whose fascinating stories of business growth provided much inspiration and motivation, an informative presentation on topics ranging from finding your ideal customer to pricing models and how to establish valuable connections, and room for open, but facilitated discussions, all expertly woven together by Lucy Paine of alwayspossible.” It was through these events that Roxy was introduced to Business Model Canvas, which “was an absolute game-changer that provided more clarity and confidence than any other business plan.”

Following on from the Reset. Restart sessions, Roxy booked an online one-to-one information clinic with BIPC Information Specialist, Gemma Miller. “There is a wealth of information out there and it can be rather intimidating to explore these extensive databases and conduct benchmark research, but Gemma was very helpful and reassuring, she showed me some of the best options as a filmmaker and photographer. As a sole business owner, I valued the opportunity to talk this through with someone outside of my network. The next step is becoming a member of the library and visiting in person, which - as a bookworm and meticulous researcher – I am very much looking forward to!”

Another business that was born during the lockdown period of the pandemic is Nicola Austin’s Life of Libra. Life of Libra is a Professional Organising and Decluttering business, which began in January 2021.

Nicola Austin, founder of Life of Libra

 

“Before the pandemic, I was juggling school runs, a long work commute, after school clubs and the everyday pressures of life. I knew how full, cluttered and unbalanced our homes and lives can sometimes feel. The pandemic allowed me valuable time and space to think, read and reflect on my strengths, on what I enjoyed doing and what I wanted to do going forward. After attending a training course run by APDO, (the Associated of Professional Declutterers and Organisers), I decided this was the industry I wanted to work in and joined the organisation. I founded Life of Libra soon after.’

It was through a fellow Professional Organiser at APDO that Nicola became aware of the Reset. Restart programme and she signed up for several of our free webinars. “The sessions were practical, insightful and current. They really impacted my thoughts and actions, especially the sessions on Mindset, Digital Productivity Tools, Business Model, and Products and Services. I reviewed my business case using the Business Model Canvas, re-evaluated my customer segments using the Empathy Map Canvas and considered how best to validate my market research. I learnt about net profit, cash flow and operating costs. I was introduced to Brightbooks, Process Street and Airtable, all free software products that I am now using in the day-to-day running of my business.”

Like Roxy, Nicola then arranged a one-to-one information clinic at the BIPC Brighton & Hove, BIPC Sussex’s regional Centre, where she was given recommendations of networks and people to talk to, suggestions about information resources she could access and websites she could refer to through the library. “I had no idea what to expect, but again found myself impressed. I spent an hour talking to two excellent Information Specialists about my business, my ideas for growth and the challenges I was facing.”

One Dareham-based business, Crescent Research, used BIPC Norfolk and MENTA’s Reset. Restart programme to help generate new business ideas, look at digital marketing tools and strategies, as well as building customer relationships and re-adjusting and re-assessing their cost base.

Tracey, founder of the business, which helps locate missing heirs and reunites individuals with unclaimed assets, also attended networking sessions, which has allowed her to meet other entrepreneurs and hear about their business journeys. “Getting to know others who have also started the new business journey has been beneficial and it’s great to see how everyone is progressing at different stages of their journey, sharing tips, ideas and resources.”

The programme also allowed Tracey to look at the different areas of her business using the Business Model Canvas and focus on the areas which needed more time, resource and thought.

Another Norfolk-based business, bear, founded by Bryony Fayers, which sells sustainable and responsibly sourced products for the family used Reset. Restart for one-to-one sessions with MENTA just as she was starting her business. “The team has been ever so accommodating and understanding about how different people are approaching setting up a new business and for me, it’s been chaotic. The one-to-one sessions have been incredible. The session was warm and relaxed, and so, so useful.”

bear, founded by Bryony Fayers

Lottie Katie Russell, founder of L K Designs, a graphic design and illustration studio, also used BIPC Norfolk’s Reset. Restart networking sessions, “They were so informative and filled with a diverse group of like-minded people in very different fields. They were monthly meetings with a guest speaker at each to discuss different topics that we hadn’t necessarily thought about before. This helped me to drive forward with my small business and put into practice a lot of the skills I had learnt to create my website, social media pages and Etsy shop.”

Another business which benefitted from discussing their ideas with like-minded people was BIPC Worcestershire’s Wise Owl Tuition Kidderminster founder, Danielle Hickey. “The small groups that we worked in enabled us to have more specific discussion that was relevant to our individual business. Feedback on our ideas from the trainers and other participants proved equally valuable. It was most beneficial to be taken seriously as small business owners, but to be supported and be amongst others who were at a similar stage in their young businesses too.”

“The support has enabled me to focus on the next steps for growth of my business, and how to achieve them. It also encouraged me to consider my valuable difference as a business, and what I specifically contribute to the market. I made a timeline business plan in pictorial format to hang on my office wall and have achieved the first three steps of it six months ahead of schedule. The opening of another office suite downstairs and taking on two associate tutors to cope with demand - before I have even started to advertise! I was afraid to look to expand, due to my lack of experience in business. Rob and Phil helped me during my one-to-one to develop the confidence to commit to my ideas.”

If you're looking for somewhere new to have a coffee and enjoy some tasty food, why not visit The Breakhouse Café?  Founded by Chloe Bailey-Williams, with her passion for coffee and amazing food, she has created a space that the local community love. Chloe aims for the business to be sustainable and ethical wherever possible, and to be inclusive of a variety of tastes, reflecting the diversity of her customers. Now, let's hear more from Chloe...

What was the spark that made you want to run your own business?

I’ve always worked in hospitality, always loved taking care of people. I used to be a duty manager for Block nightclub in Hackney Wick, when they were closing down, the owner asked if I wanted to oversee the other studio spaces. I have always wanted my own space, so I spoke to my business partner and looked at the options for taking on a café. As it turns out, my previous employer had a café and they didn’t want to renew the lease with the current business, so although I wanted to set up more of a coffee shop, I took the opportunity to take on the café. It was a big step as I wanted to set up a coffee/ wine bar type of business, more drink focused. I had never tried starting a business before, but I had experience running venues for clubs. But this was very different to selling food, it makes sense because of allergies, health and safety…etc.  for a kitchen you need more certificates, more training, a chef… etc. Although I never intended to go down the food path, I really enjoy it even with the challenges, I was very lucky in finding a great chef and there were some ups and downs but once you get through the challenges and how busy it is, it’s fun.

Did you feel that you knew what you needed to know when taking the business on?

 I was a bit surprised because I was originally looking to serve coffee and other drinks, but there was lots to learn. When I added the café where you are selling food and you throw in PAYE, VAT , insurance , pensions, contracts , it was a lot to get your head around.

Have you sought help from other places as well as the Library/SiLL or has it just been us?

I looked at other places for workshops and advice, fortunately I had a few months to catch-up and I found a bookkeeper and accountant. I also did several courses to increase my knowledge, lots of people claim to tell you stuff and take your money even when it’s not useful, but what was good is that they were all saying similar things. For me the best support was with the SiLL programme, lots of useful and practical information and free of charge.

I found SiLL through Eventbrite while I was searching for business support, I saw what SiLL offered was good and it was free which was a good change, as I didn’t feel I was getting value for money for the courses I had already paid for. With the workshops being in the libraries and in partnership with BIPC, I felt like that’s where you go for information, they are the people I want to know. The support was also delivered in partnership with the local council and those are the people you want on your side when setting up a business.

Have you felt that the SiLL programme has still been there for you, even though everything has been run online throughout the pandemic?

Yes, it’s been good to catch-up with Abraham in our 1-2-1's and through emails, some other programmes that I have tried just don’t keep in touch. It’s quite challenging setting up a business in a pandemic so I appreciate that Abraham would visit me at the Café to go over different strategies. He would also inform and support me in taking up opportunities like the mentoring, which I successfully applied for. It really helps to speak with him about my business and I continue to benefit from his experience and advice. His ideas on how to use the space ( like setting up a film club) and some Café tips I can’t mention (it’s a trade secret) have been great, we are currently planning our first film night!

What do you like about the area local to the café and its community?

I love the area, Victoria park is a short walk away and the local community is very friendly. I like to have a chat with the regulars and the locals, it’s a very creative area and is part of the CEZ (creative enterprise zone) in Tower Hamlets and Hackney. There is a strong and growing business community, and this includes community groups. We’ve definitely noticed local businesses working together, it's great to be a part of it and to see the community the Café is building around itself. We now do catering for The Shellworks 3 days a week, so they all get to eat together at the same time. We also joined up with one of my friends that makes sole food to sell Jamaican Rotis, and we’re doing catering for The Outrunners, a local runners club that do workshops and mentoring.

Do you employ any other people at the café?

Yes, all the staff are great. its challenging managing teams when running your own business, but finding a balance of being nice while making sure standards are kept is key. I encourage a healthy work environment that’s focused on respect and wellbeing and I’m grateful that I have found the right mix of people. The staff work really well together, it’s taken a year to get to this stage, but I haven’t had to let anyone go that was an asset to the business.

What are you most proud of achieving?

Opening and staying open through the pandemic, getting the level 5 hygiene rating, doing external food catering for the first time, showing the football ( England in the Euro finals) and being able to do it in a safe environment where everyone was happy.

What’s your next goal for the business?

My Next goal is to increase the number of customers per day, build on our social media and work on evening events. We have a creative team including our Head Chef who wants to add Sunday roast and daily specials to the menu. We also want to increase our opening times, adding more options for builders and other tradesmen that have an early start. 

What do you think will be the business support you may need going forward?

As a new business, increasing our revenue is a top priority, so definitely support in generating more awareness to build our customer base. Also support in accessing grants that can help the business grow and help us engage with the local community.

 

For more on Start-ups in London Libraries and how to register for our upcoming workshop, visit www.bl.uk/SiLL.