10 October 2024
Restoring our services – 10 October 2024 update
This month marks the first anniversary of a criminal attack on the Library which, as we detailed in a report earlier this year, has affected almost every aspect of our public service. As our users and regular readers of this blog know only too well, the journey to recover full access to our collection and services has been challenging and sometimes frustrating.
It’s reassuring, therefore, to be able to report that as of this week, with the re-opening of the National Newspaper Building in Boston Spa – containing some 750 million pages of newspapers and periodicals dating back to the 18th century – we have now restored access to 100% of the Library’s printed collections that were available prior to the cyber-attack.
It marks the culmination of a busy month which has seen a rapid sequence of service restorations of different kinds. All of these are workarounds and remain somewhat different to our pre-attack offering, but together they represent a significant step forward after a very disrupted year, and I’d like once again to thank our users for your patience and understanding as we’ve addressed this major work of rebuilding and restoration.
- Remote ordering now available
- Access restored to the rest of our physical collection
- Online learning resources
- Digitised manuscripts
- Electronic Legal Deposit
- Looking further ahead
Remote ordering now available
Key among these services is the facility to request collection items online, rather than having to do so by filling in a paper form onsite, which had been the interim process since January.
Registered Readers can now order items up to 28 days in advance from wherever they are by visiting our updated web pages and following the online instructions. Your items will be waiting for you in our Reading Rooms in London or Yorkshire. As mentioned in my last blog, if your Reader Pass dates from before 21 March 2024 you will need to register for a new pass in order to use the restored service.
More than 400 orders were placed on the morning the service went live, and our staff will be able to offer any support that you may need in using the new process. I am extremely grateful for the patience Readers have shown in adapting to this new system, and hope that it goes at least some way to addressing what has been one of the key frustrations users have faced since the attack.
Access restored to the rest of our physical collection
Last month we restored access to more than 262 linear kilometres of collection items held in our automated Additional Storage Building in Boston Spa – and you can now request them to consult at Boston Spa or St Pancras using the remote ordering service.
Earlier this week, we restored access to the huge archive of newspapers and periodicals stored in the National Newspaper Building, also located at Boston Spa. This means that the entirety of our printed collections as they were prior to the cyber-attack are once again available to consult in our Reading Rooms.
Online learning resources
In September, at the start of the school year, we also brought back the 100 most-used articles from our Discovering Literature web resource for teachers and young learners. In the coming months we aim to add more of this sorely-missed content to our interim website.
Digitised manuscripts
Last week we restored access to 1,000 of our digitised manuscripts, with treasures such as the Sherborne Missal and the Eadui Psalter once again available to explore in full. It’s been great to make a first tranche of these unique treasures accessible to users around the world once again. More digitised manuscripts will be added to the site as we proceed with the careful work of data recovery.
Electronic Legal Deposit
The task of checking the vast core dataset of Electronic Legal Deposit content (also known as Non-Print Legal Deposit) is now complete, but for all of the partners in the Legal Deposit Library network (the British Library, the National Library of Wales, the National Library of Scotland, the Bodleian Libraries, Cambridge University Library and the Library of Trinity College Dublin) there is now a further stage of work to test and set up access to the new local systems needed to make it available in a way that is both secure and compliant with the very specific access restrictions required by statute. Timings for this may vary somewhat for each institution, and each of us will be communicating about this directly with our own user communities: please bear with us as we navigate through this final hurdle.
As mentioned in my previous blog, this tranche of content will consist of e-journals and e-publications deposited prior to October 2023, and won’t for the time being include the UK Web Archive, for which a different solution is required.
Looking further ahead
Alongside all of this, we are also deep into planning the next phase of our recovery programme, which will take us into the new year. Areas of particular focus include our sound archive and our popular and much-missed Ethos resource of 600,000 digitised theses. There’ll be updates on these and more in subsequent blogs here.
In the longer term, as I’ve mentioned previously, work continues to implement a new end-to-end platform for all our library services – a vital project which was already in planning before the attack, and which will ultimately provide not just relief from the challenges of the past year, but a better and more integrated service than we were ever able to offer before.
In the meantime I would like to thank our users, partners and supporters for all of your understanding and support as we continue to restore our services to researchers and the public, across the UK and around the globe.
Sir Roly Keating
Chief Executive